SERVICE DIRECTORY

MALLEE SERVICES OR AGENCIES FUNDED TO DELIVER A FAMILY VIOLENCE SERVICE OR SERVICES


Northern Mallee – Mildura Rural City Council

Centacare

Specialist Family Violence Service which provides counselling support, group work and resources for individuals and families affected by family violence.  This service is funded by the Federal government.Ph: (03) 50510050    

Web: www.centacareballarat.org.au
136 Lime Avenue, Mildura


Dardi Munwurro – Indigenous Mens Behaviour Change and Healing Program

This program is designed for working with Aboriginal men who are perpetrators of family violence and works with two separate age groups – men between 18 – 25 years of age and men aged 25 years and older.  The program consists of a five day camp, followed by intensive individual case management, fortnightly check-ins, follow up legal assistance and mentoring from an Aboriginal elder. This program is designed to assist Indigenous men to identify their emotions and personal strengths and in doing so discover their own leadership potential and develop a vision for their lives.  The aim is to equip Indigenous men to become leaders, role models and mentors within their communities.  The aim of the work is to build protective factors, empower Indigenous men, recognise leadership potential, and promote help seeking behaviour, builder stronger and safer communities.

Ph: 1800 435 799 or 0499 044 753   
Web: www.dardimunwurro.com.au


DHELK DJA – (Previously – Indigenous Family Violence Regional Action Group – IFRAG)

Dhelk Dja operate across Victoria to implement community led responses that educate, prevent, respond to and reduce family violence in Aboriginal communities.

Eleven Dhelk Dja Coordinators are employed through the department to support the work of the Dhelk Dja organisations across the State. The Dhelk Dja are an inclusive mechanism for the Victorian Aboriginal community to develop local responses to family violence matters, ensuring they are responsive and culturally relevant to Aboriginal individuals, families, and communities in Victoria.

In the Mallee, the Dhelk Dja supports a number of initiatives through the Community Initiative Fund.     The fund supports the implementation of locally led community based projects and aims to assist Victorian Aboriginal communities to prevent reduce and respond to Aboriginal family violence.  The Community Initiatives Fund grants seek to provide one-off funding to projects that facilitate community led responses to family violence.


DJIRRA – (Previously – Aboriginal Family Violence Prevention Legal Service – FVPLS)

The Aboriginal Family Violence Prevention and Legal Service Victoria is an Aboriginal community controlled organisation established to provide assistance to Aboriginal and Torres Strait Islander victims of family violence and sexual assault and to work with families and communities affected by violence.  The service provides free legal advice, referrals, ongoing casework, and court representation in matters relating to intervention orders, family law, child protection, victim’s compensation and other legal problems arising from family violence.  Djirra also engages in community legal education, community development, policy, and law reform.

Ph:  03 50 21 3200  – Free call 1800 105 303
151 Langtree Avenue, Mildura


Mallee District Aboriginal Service – MDAS

Meminar Ngangg Gimba

Meminar Ngangg Gimba is a culturally respectful and sensitive service for Aboriginal and Torres Strait Islander women and children dealing with and addressing family violence.  The service provides crisis support, safety planning, court support, case management, family and children work, housing support, cultural planning, advocacy, referrals and 24/7 supported accommodation with onsite facility.

Ph: 50 22 5000   
Web: www.mdas.org.au


Men’s Case Management Program

Provides support and assistance to men excluded from the family home because of family violence, men subject to police and court intervention due to their continuing violent behaviour, repeat or first-time offenders of family violence.

The service provides preventative and intervention case managements services to Indigenous men, financial assistance that aids completion of an individual’s case plan, help finding suitable accommodation, assistance to access counselling, court support, advocacy, and linkages to support services, information about family violence and its effects and a support group for men in the program.

Ph: 50 18 4100   
Web: www.mdas.org.au
120 Madden Avenue, Mildura


Mallee Family Care

Murray Mallee Community Legal Service – Family Violence Legal Unit

A Specialist Domestic Violence Unit Solicitor is collocated with Mallee Domestic Violence Service and works to support victims of family violence by providing information, advice, legal education and casework court representation for family violence, family law and relevant legal matters.  A full-time position is in Mildura.

This service is funded by the Commonwealth Attorney-General’s Department and is from the Women’s Safety Package.


Murray Mallee Community Legal Service – Intervention Order Support Scheme

The Murray Mallee Community Legal Service provides help at court to victims of family violence through our Intervention Order Support Service (IOSS). A lawyer from MMCLS is available at the Mildura Magistrates Court every Monday to provide advice and representation to people who have experienced family violence and need help navigating the court system. A MMCLS lawyer is also

available at the Robinvale and Swan Hill Magistrates’ Courts fortnightly and the Kerang Magistrates’ Court.  Help is provided on a duty lawyer basis, with ongoing casework available depending on the availability of legal aid funding, people’s need for assistance and the capacity of the MMCLS at any given time.

P:  1800 243 002  
Web: www.murraymalleelegal.com.au


Financial Counselling

The Financial Counselling Program is a free and confidential service.  The Financial Counselling Program does not offer monetary assistance.  A Financial Counsellor can:

•             Give information about laws relating to bills and debts

•             Help to work out payments with creditors

•             Tell you about government assistance, which may be available

•             Explain what you can do if you can’t pay bills, fines, or debts

•             Help with consumer debt issues

•             Help to organise your budget

•             Give information about bankruptcy

•             A financial counsellor can advocate on your behalf with creditors to negotiate payments of outstanding bills that you might not be able to pay;

A financial counsellor can assess income and expenditure to develop an appropriate budget.  A financial counsellor can only provide advice about options available to the individual.  A financial counsellor is co-located with the Mallee Domestic Violence Service.

Ph: 50 23 5966  
Web: www.malleefamilycare.com.au
122 Ninth Street, Mildura


Mallee Sexual Assault Unit & Domestic Violence Services

Mallee Sexual Assault Unit and Mallee Domestic Violence Service provides services for women, men, and children throughout the Mallee.  In the Mildura Rural City Council LGA centre-based family violence services are provided in Mildura (24-hour response).  Outreach services are also provided flexibly and on demand in the surrounding areas including Ouyen, Mallee Track, and Werrimull.

Assistance provided includes assessment, advocacy, safety planning, support, information, counselling, access to crisis accommodation, court support, case management, family and children work, housing support, referrals, access to flexible support packages and referrals to other services.


Risk Assessment Management Panel (RAMP)

Mallee Sexual Assault Unit and Mallee Domestic Violence Service is also responsible for the Risk Assessment and Management Coordinator.  The Coordinator facilitates the Risk Assessment Management Panel (RAMP) which is a formally convened meeting, held at a local level, of nine key agencies and organisations that contribute to the safety of women and children experiencing serious and imminent threat from family violence.   Women who are referred to a RAMP are identified as being at serious and imminent threat from family violence and require a comprehensive risk assessment and co-ordinated action plan to lessen or prevent the threat to her (and her children’s) life, health, safety, or welfare. RAMPs are not a substitute for the existing system but work to enhance the response to this high-risk group.  RAMP convenes in Mildura monthly.


Multi – Disciplinary Centre (MDC)

In Mildura, a 24-hour Sexual Assault centre allows victims of a sexual assault to receive a consistent and comprehensive response to their needs by police, sexual assault workers / counsellors, health nurse and if appropriate child protection practitioners.  The Sexual Assault Centre includes a specially trained police unit, the Sexual offences and Child Abuse Investigation Team (SOCAT), the Mallee Sexual Assault Unit (MSAU) a Child Protection Team (DHHS) and a Community Health Nurse.

SOCAT is staffed by detectives whose specific role is to investigate sex offences and child abuse and provide support to victims.

The Child Protection Team is staffed by specialist practitioners whose specific role is to investigate allegations of physical and / or sexual abuse against children.  These investigations may be conducted jointly with SOCAT.

The MDC Community Health Nurse (Sunraysia Community Health Service) will provide a comprehensive client centred health service to adults, young people, children, and their family members (non – offending) who have experienced a recent or past sexual assault.

MDC promotes agency collaboration and integration of the services by information sharing, joint training and planning, shared space, staff group meetings, joint community education and training with a view to improving client experiences and outcomes.


Family Violence Flexible Support Packages

Family Violence Flexible Support Packages are available to people who are experiencing or have experienced family violence.  Family violence flexible support packages are designed to provide a new individualised approach to respond to victim/survivors experiencing family violence.  Packages can only be distributed to victim/survivors who have a case management/support plan this can be with the specialist family violence service or with another support agency. 

Ph: 50212130    
Web: www.msau-mdvs.org.au
144 – 148 Lime Avenue, Mildura


Orange Door – Mallee

The Orange Door is a new way for people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.​

The Orange Door brings together different workforces and practices to create an integrated Orange Door team and a consolidated intake point. ​ The Orange Door provides:​

  • A visible contact point for help and support​
  • A connection to a wide range of services across the spectrum​
  • A coordinated and integrated service response for women, children and men​
  • An immediate response for people in crisis ​
  • Specialist support and tailored advice for family violence and child well-being. ​

Primary Functions of the Orange Door:​

  • Screening ​                                                          
  • Intake and Assessment ​
  • Brief Targeted Intervention, including access to brokerage funds​
  • Referral to the service system – core agencies and the broader service system.

The Orange Door brings together existing referral points for victims and perpetrators of family violence (including police L17 referral points), and children and families in need of support (Child FIRST).​  The Victims Support Agency continues to receive police L17 referrals for male victims.​

The Orange Door does not replace specialist services providing case management, long term support and therapeutic intervention. ​

Agencies who make up the Mallee Orange Door:

  • Family Safety Victoria
  • Department of Health and Human Services
  • Mallee Accommodation and Support Program (Child FIRST)
  • Mallee Domestic Violence Service
  • Mallee and District Aboriginal Services
  • Sunraysia Community Health Services

The Mallee Orange Door currently operates from 113 Madden Avenue, Mildura with plans underway to operate an access point from the Southern Mallee early in 2019.  Services are delivered across the four LGA’s of Mallee, Swan Hill, Buloke and Gannawarra.

You do not need a referral to access help and support through The Orange Door. This is a free service and can be used by a range of people including:

  • people self-referring
  • concerned friends, family or community members
  • referrals from other professionals and community organisations, including police referrals (L17s) and referrals from Child Protection, as well as universal services (e.g. GPs and teachers).  Referrals that previously went to Child FIRST are now diverted to the Orange Door.

The Orange Door welcomes people of any age, gender, sexuality and ability.  All cultural and religious preferences are respected.  The Orange Door works with multicultural services, LGBTI services and disability services to meet the diverse needs of individuals and families.  Hub Practitioners provide information about options and connect people to services.

To contact the Mallee Orange Door call 1800 290 943, email: mallee@orangedoor.vic.gov.au or go to www.orangedoor.vic.gov.au.


Sunraysia Community Health Service

Men’s Behaviour Change Program works towards the reduction and prevention of male family violence and fosters a non-violent relationship through working with individuals, families and groups whilst promoting women’s and children safety.

Men’s Behaviour Change provides:

  • Assessment,
  • Delivery of a 40-hour group based program designed to run weekly over 20 weeks.  Currently two groups are running in Mildura one after hours and the other during business hours.
  • Partner contact to maximise and to support their journeys of healing and empowerment throughout the course of the program.

Ph: (03) 5022 5444     
Web: http://www.schs.com.au/
137 Thirteenth Street, Mildura


Sunraysia Mallee Ethnic Communities Council

SMECC Families Strengthening Project

SMECC has received funding to December 2020 from the Victorian Department of Premier & Cabinet to deliver a Family Strengthening Project within the northern Mallee. The project aims to promote respectful relationships through the promotion of human rights and gender equality to local CALD community groups.

This program is able to support anyone from any Culturally & Linguistically Diverse background – no restrictions

Key Focus Areas of the project:

  • Identifying the root cause of family violence within different cultures – Family risk factors (dominant behaviour or other identified family or children protection issues);
  • ‘Education’ for prevention with a focus on gender equality – This may include, sexual harassment, respectful communication with women from any culture, rights around arranged/forced/early marriage etc, ‘dominant’ behaviour by males and family violence laws.
  • Referral and support for any person who wants help with any of these problems – coordination with specialist services as required.

An additional focus will be on connecting community members to mainstream service providers and strengthening these connections.

Ph:  5022 1006
Address: 107-111 Twelfth St, Mildura
Web: www.smeccinc.org.au
Facebook: www.facebook.com/smeccinc
Email: reception@smecc.org.au or engage@smecc.org.au


Victim’s Assistance Program – Anglicare

If you are a victim of a violent crime, help is available through the Victims Assistance Program (VAP). VAP will assign a Case Manager to help you manage the effects of the crime by providing you with services tailored to your needs.

This service is available for direct victims of violent crime, to those who witness, or provide assistance at the scene of a violent crime and family members of affected victims.

Depending on each individual’s needs, the following services are available:

  • Referrals to additional support services, such as solicitors, counselling, and therapeutic services
  • Assistance with information about the criminal justice system
  • Advocacy on the Victims behalf
  • Supporting the Victim in making statements to police and courts
  • Providing support at court and VOCAT hearings
  • Assisting with preparation of Victim Impact Statements and submissions to the Adult Parole Board

The Victims Assistance Program is the primary referral point for police referrals for men who are victims of family violence.  The service provides support across the Mallee.

P: 1800 819 817


Victoria Police

Victoria Police provides policing services to the Victorian community, services include:

  • Responding to calls for assistance in matters of personal and public safety, emergencies, and serious incidents.
  • Preventing crime through a range of proactive community safety programs.
  • Detecting and investigating offences, and bringing to justice those responsible for committing them.
  • Supporting the judicial process to achieve efficient and effective court case management, providing safe custody for alleged offenders, supporting victims, and ensuring fair and equitable treatment of victims and offenders.
  • Promoting safe road-user behaviour.

In addition, Victoria Police have established Family Violence Units in Mildura and Swan Hill, police officers within these units will provide follow up support, assistance and referral to family violence perpetrators and victims. 

Ph: In an emergency call 000
Family Violence Unit: (03) 50185325


Women’s Health Loddon Mallee

Women’s Health Loddon Mallee (WHLM) is a non-government organisation that works along-side community health and other services to improve the health and wellbeing of women in the Loddon Mallee area.  WHLM assists women to make choices which will maintain or improve their social, emotional, and physical health and wellbeing.  WHLM works with others to build an equal society in order to prevent family violence.

Ph: 1800 350 233 or 54 43 0233
47 Myers Street, Bendigo



Southern Mallee

SWAN HILL RURAL CITY, BULOKE & GANNAWARRA SHIRES

Dardi Munwurro – Indigenous Mens Behaviour Change and Healing Program

This program is designed for working with Aboriginal men who are perpetrators of family violence and works with two separate age groups – men between 18 – 25 years of age and men aged 25 years and older.  The program consists of a five day camp, followed by intensive individual case management, fortnightly check-ins, follow up legal assistance and mentoring from an Aboriginal elder. 

This program is designed to assist Indigenous men to identify their emotions and personal strengths and in doing so discover their own leadership potential and develop a vision for their lives.  The aim is to equip Indigenous men to become leaders, role models and mentors within their communities.  The aim of the work is to build protective factors, empower Indigenous men, recognise leadership potential, and promote help seeking behaviour, builder stronger and safer communities.

Ph: 1800 435 799 or 0499 044 753   
Web: www.dardimunwurro.com.au


DJELK DJA – (Previously – Indigenous Family Violence Regional Action Group – IFRAG)

Djelk Dja operate across Victoria to implement community led responses that educate, prevent, respond to and reduce family violence in Aboriginal communities. Eleven Djelk Dja Coordinators are employed through the department to support the work of the Djelk Dja organisations across the State. The Djelk Dja are an inclusive mechanism for the Victorian Aboriginal community to develop local responses to family violence matters, ensuring they are responsive and culturally relevant to Aboriginal individuals, families, and communities in Victoria.

In the Mallee, the Djelk Dja supports a number of initiatives through the Community Initiative Fund.   The fund supports the implementation of locally led community based projects and aims to assist Victorian Aboriginal communities to prevent reduce and respond to Aboriginal family violence.  The Community Initiatives Fund grants seek to provide one-off funding to projects that facilitate community led responses to family violence.


DJIRRA – Aboriginal Family Violence Prevention Legal Service

The Aboriginal Family Violence Prevention and Legal Service Victoria is an Aboriginal community controlled organisation established to provide assistance to Aboriginal and Torres Strait Islander victims of family violence and sexual assault and to work with families and communities affected by violence.  The service provides free legal advice, referrals, ongoing casework, and court representation in matters relating to intervention orders, family law, child protection, victim’s compensation and other legal problems arising from family violence.  Djirra also engages in community legal education, community development, policy, and law reform.

The service is based in Mildura but provides an outreach service to Robinvale.

Ph:  03 50 21 3200  – Free call 1800 105 303
151 Langtree Avenue, Mildura


Mallee District Aboriginal Service – MDAS

Meminar Ngangg Gimba

Meminar Ngangg Gimba is a culturally respectful and sensitive service for Aboriginal and Torres Strait Islander women and children dealing with and addressing family violence.  The service provides crisis support, safety planning, court support, case management, family and children work, housing support, cultural planning, advocacy, referrals and 24/7 supported accommodation with onsite facility.

Ph: 50 22 5000   
Web: www.mdas.org.au

Men’s Case Management Program

Provides support and assistance to men excluded from the family home because of family violence, men subject to police and court intervention due to their continuing violent behaviour, repeat or first-time offenders of family violence.

The service provides preventative and intervention case managements services to Indigenous men, financial assistance that aids completion of an individual’s case plan, help finding suitable accommodation, assistance to access counselling, court support, advocacy, and linkages to support services, information about family violence and its effects and a support group for men in the program.

Ph: 50 328600   
Web: www.mdas.org.au
70 Nyah Road, Swan Hill

Time Out Services – Robinvale

Provides support for those who use violence towards family members to enable them to deal with their issues in a culturally appropriate manner.  Opportunity may be provided for reflection and supported decision making as well as access to services including counselling, behaviour change programs, mentoring and education programs.

In the time out service a holistic approach is taken, with a man’s family being involved with goal planning and counselling, with the aim of addressing towards their family and community.

Ph: 50 26 1848   
Web: www.mdas.org.au
Warrina Place, Lot 1 McLennan Drive


Mallee Family Care

Murray Mallee Community Legal Service – Family Violence Legal Unit

A Specialist Domestic Violence Unit Solicitor is collocated with Mallee Domestic Violence Service and works to support victims of family violence by providing information, advice, legal education and casework court representation for family violence, family law and relevant legal matters.  A part-time solicitor is located in Swan Hill.

This service is funded by the Commonwealth Attorney-General’s Department and is from the Women’s Safety Package.

Murray Mallee Community Legal Service – Intervention Order Support Scheme

The Murray Mallee Community Legal Service provides help at court to victims of family violence through our Intervention Order Support Service (IOSS). A lawyer from MMCLS is available at the Mildura Magistrates Court every Monday to provide advice and representation to people who have experienced family violence and need help navigating the court system. A MMCLS lawyer is also available at the Robinvale and Swan Hill Magistrates’ Courts fortnightly and the Kerang Magistrates’ Court.  Help is provided on a duty lawyer basis, with ongoing casework available depending on the availability of legal aid funding, people’s need for assistance and the capacity of the MMCLS at any given time.

P:  1800 243 002  
Web: www.murraymalleelegal.com.au

Financial Counselling

The Financial Counselling Program is a free and confidential service.  The Financial Counselling Program does not offer monetary assistance.  A Financial Counsellor can:

•             Give information about laws relating to bills and debts

•             Help to work out payments with creditors

•             Tell you about government assistance, which may be available

•             Explain what you can do if you can’t pay bills, fines, or debts

•             Help with consumer debt issues

•             Help to organise your budget

•             Give information about bankruptcy

•             A financial counsellor can advocate on your behalf with creditors to negotiate payments of outstanding bills that you might not be able to pay;

A financial counsellor can assess income and expenditure to develop an appropriate budget.  A financial counsellor can only provide advice about options available to the individual.  A financial counsellor is co-located with the Mallee Domestic Violence Service in Swan Hill.

Ph: 50 324479  
Web: www.malleefamilycare.com.au
229 Beveridge Street, Swan Hill


Mallee Sexual Assault Unit & Domestic Violence Services

Mallee Sexual Assault Unit and Mallee Domestic Violence Service provides services for women, men, and children throughout the Mallee.  In the Swan Hill Rural City Council LGA centre-based family violence services are provided in Swan Hill (24-hour response).  Outreach services are also provided flexibly and on demand in the surrounding areas. 

Please note we have a position based in Robinvale three days a week.  Contact and referrals to the Robinvale program are via the Mildura office 50 21 21 30.

Assistance provided includes assessment, advocacy, safety planning, support, information, counselling, access to crisis accommodation, court support, case management, family and children work, housing support, referrals, access to flexible support packages and referrals to other services.

Risk Assessment Management Panel (RAMP)

Mallee Sexual Assault Unit and Mallee Domestic Violence Service is also responsible for the Risk Assessment and Management Coordinator.  The Coordinator facilitates the Risk Assessment Management Panel (RAMP) which is a formally convened meeting, held at a local level, of nine key agencies and organisations that contribute to the safety of women and children experiencing serious and imminent threat from family violence.   Women who are referred to a RAMP are identified as being at serious and imminent threat from family violence and require a comprehensive risk assessment and co-ordinated action plan to lessen or prevent the threat to her (and her children’s) life, health, safety, or welfare. RAMPs are not a substitute for the existing system but work to enhance the response to this high-risk group.  RAMP convenes in Swan Hill monthly.

Multi – Disciplinary Centre (MDC) (Robinvale)

In Mildura, a 24-hour Sexual Assault centre allows victims of a sexual assault to receive a consistent and comprehensive response to their needs by police, sexual assault workers / counsellors, health nurse and if appropriate child protection practitioners.  The Sexual Assault Centre includes a specially trained police unit, the Sexual offences and Child Abuse Investigation Team (SOCAT), the Mallee Sexual Assault Unit (MSAU) a Child Protection Team (DHHS) and a Community Health Nurse.

SOCAT is staffed by detectives whose specific role is to investigate sex offences and child abuse and provide support to victims.

The Child Protection Team is staffed by specialist practitioners whose specific role is to investigate allegations of physical and / or sexual abuse against children.  These investigations may be conducted jointly with SOCAT.

The MDC Community Health Nurse (Sunraysia Community Health Service) will provide a comprehensive client centred health service to adults, young people, children, and their family members (non – offending) who have experienced a recent or past sexual assault.

MDC promotes agency collaboration and integration of the services by information sharing, joint training and planning, shared space, staff group meetings, joint community education and training with a view to improving client experiences and outcomes.

Family Violence Flexible Support Packages

Family Violence Flexible Support Packages are available to people who are experiencing or have experienced family violence.  Family violence flexible support packages are designed to provide a new individualised approach to respond to victim/survivors experiencing family violence.  Individualised packages of up to $7000 will be available, with an average cost of $3000.  Packages can only be distributed to victim/survivors who have a case management/support plan this can be with the specialist family violence service or with another support agency. 

Ph: 50331899  
Web: www.msau-mdvs.org.au
14-18 McCallum Street, Swan Hill


Orange Door – Mallee

The Orange Door is a new way for people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.​

The Orange Door brings together different workforces and practices to create an integrated Orange Door team and a consolidated intake point. ​ The Orange Door provides:​

  • A visible contact point for help and support​
  • A connection to a wide range of services across the spectrum​
  • A coordinated and integrated service response for women, children and men​
  • An immediate response for people in crisis ​
  • Specialist support and tailored advice for family violence and child well-being. ​

Primary Functions of the Orange Door:​

  • Screening ​                                                          
  • Intake and Assessment ​
  • Brief Targeted Intervention, including access to brokerage funds​
  • Referral to the service system – core agencies and the broader service system.

The Orange Door brings together existing referral points for victims and perpetrators of family violence (including police L17 referral points), and children and families in need of support (Child FIRST).​  The Victims Support Agency continues to receive police L17 referrals for male victims.​

The Orange Door does not replace specialist services providing case management, long term support and therapeutic intervention. ​

Agencies who make up the Mallee Orange Door:

  • Family Safety Victoria
  • Department of Health and Human Services
  • Mallee Accommodation and Support Program (Child FIRST)
  • Mallee Domestic Violence Service
  • Mallee and District Aboriginal Services
  • Sunraysia Community Health Services

The Mallee Orange Door currently operates from 113 Madden Avenue, Mildura with plans underway to operate an access point from the Southern Mallee early in 2019.  Services are delivered across the four LGA’s of Mallee, Swan Hill, Buloke and Gannawarra.

You do not need a referral to access help and support through The Orange Door. This is a free service and can be used by a range of people including:

  • people self-referring
  • concerned friends, family or community members
  • referrals from other professionals and community organisations, including police referrals (L17s) and referrals from Child Protection, as well as universal services (e.g. GPs and teachers).  Referrals that previously went to Child FIRST are now diverted to the Orange Door.

The Orange Door welcomes people of any age, gender, sexuality and ability.  All cultural and religious preferences are respected.  The Orange Door works with multicultural services, LGBTI services and disability services to meet the diverse needs of individuals and families.  Hub Practitioners provide information about options and connect people to services.

To contact the Mallee Orange Door call 1800 290 943, email: mallee@orangedoor.vic.gov.au or go to www.orangedoor.vic.gov.au.


Sunraysia Community Health Service

Men’s Behaviour Change Program works towards the reduction and prevention of male family violence and fosters a non-violent relationship through working with individuals, families and groups whilst promoting women’s and children safety.

Men’s Behaviour Change provides:

  • Assessment,
  • Delivery of a 40-hour group based program designed to run weekly over 20 weeks. 
  • Partner contact to maximise and to support their journeys of healing and empowerment throughout the course of the program.

The group based program is currently being delivered from Swan Hill.

Ph: (03) 5022 5444     
Web: http://www.schs.com.au/
137 Thirteenth Street, Mildura


Victim’s Assistance Program – Anglicare

If you are a victim of a violent crime, help is available through the Victims Assistance Program (VAP). VAP will assign a Case Manager to help you manage the effects of the crime by providing you with services tailored to your needs.

This service is available for direct victims of violent crime, to those who witness, or provide assistance at the scene of a violent crime and family members of affected victims.

Depending on each individual’s needs, the following services are available:

  • Referrals to additional support services, such as solicitors, counselling, and therapeutic services
  • Assistance with information about the criminal justice system
  • Advocacy on the Victims behalf
  • Supporting the Victim in making statements to police and courts
  • Providing support at court and VOCAT hearings
  • Assisting with preparation of Victim Impact Statements and submissions to the Adult Parole Board

The Victims Assistance Program is the primary referral point for police referrals for men who are victims of family violence.  The service provides support across the Mallee.

P: 1800 819 817


Victoria Police

Victoria Police provides policing services to the Victorian community, services include:

  • Responding to calls for assistance in matters of personal and public safety, emergencies, and serious incidents.
  • Preventing crime through a range of proactive community safety programs.
  • Detecting and investigating offences, and bringing to justice those responsible for committing them.
  • Supporting the judicial process to achieve efficient and effective court case management, providing safe custody for alleged offenders, supporting victims, and ensuring fair and equitable treatment of victims and offenders.
  • Promoting safe road-user behaviour.

In addition, Victoria Police have established Family Violence Units in Mildura and Swan Hill, police officers within these units will provide follow up support, assistance and referral to family violence perpetrators and victims.  The Mildura Family Violence Unit oversees Swan Hill.

Ph: In an emergency call 000
Family Violence Unit: (03) 50185325 (Mildura)


Women’s Health Loddon Mallee

Women’s Health Loddon Mallee (WHLM) is a non-government organisation that works along-side community health and other services to improve the health and wellbeing of women in the Loddon Mallee area.  WHLM assists women to make choices which will maintain or improve their social, emotional, and physical health and wellbeing.  WHLM works with others to build an equal society in order to prevent family violence.

Ph: 1800 350 233 or 54 43 0233
47 Myers Street, Bendigo